Verifying my account via KYC

Verifying my account via KYC

As an online gambling operator, we are required by law to perform age verification and KYC (Know Your Customer) checks. This is for the security of both us and our customers.

It is important that we are able to positively identify our customers and in particular confirm they are over the age of 18.

The KYC process helps us provide our best service, and ensures minimal disruptions to your betting.

How do I verify my account?

In order to verify your account, you will need to complete our KYC process by uploading a:

• Photograph of your ID(both sides) or passport.
• Photograph of a recent proof of address: Bank statement or utility bill issued within 6 months. The following documents are accepted:
  • Utility bills (e.g.: electricity/water/ landline/ internet/ natural gas)
  • Rental/contract agreement
  • Bank or card statement or screenshot from internet banking
  • Recent statement issued by a recognized financial institution
  • Certificate of residency issued by the governmental body
  • Tax return (last year's) and
  • A household composition certificate (Cartola Hogar)
• Certificate of cell phone services is not accepted.

Depending on your deposit method, please upload the required documents here. You can find what you need to provide below:

Deposit Method:

Credit/Debit card

• A photograph of the card clearly showing the cardholder’s name, the first six and last four digits of the card number, and the expiry date. If all required details appear on one side, only that side needs to be submitted. The CVV code and the middle digits of the card number must be concealed.

E-Wallet

• A screenshot of your account details from the official portal of the respective provider, confirming your full name, registered email address, and unique account identifier

Bank Transfer

• A copy or screenshot of a bank statement displaying the account holder’s name, the bank’s name and logo, and the date of issue