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Account issues

Registration

  • How can I register at Novibet?

To create an account, you will need to click the registration button at the top right of the website:

Fill in the required information and then click Next.

Your email and mobile number must be active, and you should use them as you will receive a verification code to confirm your registration with Novibet. Your address should be exactly as it appears on your account, as you will need to verify it.

Here are the detailed steps:

1. Click on Register and provide:

  • Email
  • Username
  • Password

2. Click Next and fill in:

  • Gender
  • First Name
  • Last name
  • Date of birth
  • Currency
  • Country

3. Click Next and complete:

  • Street Address
  • RUT
  • City
  • Mobile Number 
  • Promo code (if available)

The activation of your account is completed by entering the verification code sent to you via email.

  • How can I change my account details?

To make any changes to your account information, you will need to contact customer support. You should always have the necessary identification documents available for verification of the new details.

  • Can I have more than one Novibet account?

Each player is allowed to maintain only one account. Opening multiple accounts is prohibited. If we have reasonable suspicions that a player has opened multiple accounts on our website, we reserve the right, at our absolute discretion, to freeze or close that account immediately, and the customer will forfeit all winnings.

Verification

  • Why do I need to verify my account?

As part of our regulatory obligations, you will need to provide us with documents that verify the accuracy and validity of your account information.

It is a quick, easy and entirely secure process designed to enhance the security of your account.

  • How do I verify my account?

To successfully verify your account, you will need to submit our verification process by providing us with the following information:

  • A photo of your ID card, passport or driver's license (both sides).
  • A photo of recent proof of your address: A bank statement or utility bill issued in the last 3 months.

Depending on your deposit method, please upload the required documents here. You can find out what you need to provide below.

  • How can I submit my identification documents?

Documents are uploaded via your account in the KYC Identification menu (https://www.lat.novibet2.com/useraccount/kyc-verification)

  • How long does it take to verify my account?

The verification of documents typically takes 1-3 days, and once the verification is completed, you will receive relevant notification via email.

  • Verification of financial methods

Depending on your deposit method, please upload the required documents here or send the documents to the following address: [email protected] from your email address that you have registered with us with your username. You can find what you need to provide below:

Credit/debit card

  • Photo of your card (both sides). For security reasons, the first 6 and last 4 numbers must be visible. You must cover the CVV code on the back.

Tarjeta Paysafe

  • Photo or screenshot of your bank statement showing the account number and the name of the account holder.

Wire transfer

  • Photo or screenshot of your bank statement showing the account number and the name of the account holder.

 

  • Can I proceed with transactions before my account verification is completed?

You can make deposits and engage in betting activities while your account verification is in progress. However, to complete a withdrawal, your account must be fully verified.

*You can view all the available information regarding your account details in full at the following link: https://www.lat.novibet2.com/info/kyc

Locked account

  • Why is my account locked?

Your account is locked after you have made 5 unsuccessful login attempts.

  • My account is blocked because I entered the wrong password too many times

You can reset your password by following the instructions on our website. Click on Forgot password. You will need to know your username and the email you provided during your registration.

  • How can I change my password?

You can change your password through your account settings here.

Once you choose a valid password, you will need to click 'Save' to successfully complete the password change.

Account deactivation

  • My account is deactivated. What should I do?

If you have requested the closure of your account, depending on the closure method, you will need to contact the customer service department where they will be given detailed information about your account and the steps you need to follow to reactivate it, if possible.

  • How can I deactivate my account?

You can deactivate your account through the settings here in the tab Account Closure

You choose one of the available closure methods:

  • I am not happy with your site/services
  • I am not happy with your offers
  • I do not have time
  • I want to play on another website/provider

In all the above cases, you can request reactivation by contacting Customer Support.

Transactions

Withdrawals

  • How can I withdraw money from my account?

Payout from your account will be made through your bank account or to the same credit/debit card that was used for deposit.

We reserve the right to request

  • A clear and legible photocopy of your VISA/Mastercard and/or bank statement
  • A picture identity card (ID) or passport or driver's license
  • Any other official personal identification document which we deem fit to ascertain and verify your age and identity and this at any time and especially prior to processing your withdrawal.

The above-mentioned documents under points (2) and (3) shall also be requested by us in case your cumulative deposits exceed the amount of two thousand euros (€2,000) (or the equivalent in CLP), which value can be calculated on the basis of a rolling period of one hundred eighty (180) days. In this case, you shall have a 30-days period to provide the above requested documents. During this period, you will be able inter alia to submit a withdrawal request, however such request may not be satisfied until the successful completion of your identification.

 

  • Is there a fee for withdrawals?

From Novibet’s side, there is no charge for withdrawals (provided that the entire deposit amount has been wagered for betting purposes).

  • How long does the withdrawal process take? 

All withdrawal requests are processed within 24 hours

  • What is required for a withdrawal to be completed?

Your account and the chosen financial method should be verified

  • Where can I find my withdrawal history?

You can review your transaction history through your account settings here.

  • Why is my withdrawal cancelled?

Withdrawals can be cancelled in the following cases:

  • You request a withdrawal using a different method than the deposit.
  • There has been no betting activity before the withdrawal request.
  • You have never made a deposit to your account and your winnings came from a promotion.
  •    How can I cancel a withdrawal?

You can cancel a withdrawal through your account settings here.

Steps: Account🡪 Withdrawal Cancellation

*This process can only be completed if there is a pending withdrawal in your account.

If you have disabled the withdrawal request cancelling option, you cannot request a cancellation.

Deposits

  • Can I make a deposit with a card that is not mine?

All transactions (deposits-withdrawals) must be carried out with financial means issued exclusively in your name. Otherwise, your account may be permanently deactivated, and any future profits may not be paid out.

  • How can I make a deposit into my account?

You have available one of all the above methods:

  • Card (Credit, debit or prepaid card)
  • Apple Pay (e-wallet)
  • webpay
  • AstroPay
  • Bank deposit
  • Skrill (electronic wallet)
  • Skrill 1 - Tap (e-wallet)
  • Neteller (electronic wallet)
  • Cash Payment (Leader, Account, etc.)

 

  • Can I proceed with a transaction before my account verification is completed?

If your account is not verified, you can only make deposits. Withdrawals will be available only after the verification process is completed.

  • How long does it take for a deposit to be completed?

The funds will appear in your account immediately, except if you have chosen Direct Bank Transfer, in which case there may be a delay of 2-3 business days.

Sportsbook Guide

  • Which types of bets are available?

The available types of bets are as follows:

1. Single Bet

The simplest form of betting, where you bet on a single event or market.

2. Accumulator

A combination of bets on multiple events where all selections must be successful for the bet to win. The combination of two or more bets on one ticket which must all be successful to be paid.

3. Systems Bets

It is a combination of 3 or more selections, where the player chooses certain markets to be confirmed for the bet to be settled as won.

  • What is the standard in a system?

Standard bets can only be placed simultaneously with system bets and not as singles or parlays. If you are very sure about the outcome of an event (e.g., there's a clear favourite), you can place it as a standard and include it in your system.

  • What is Cash Out and when is it available?

The Cash Out option is available on selected matches and markets for single or multiple bets placed either before or during the match.

  • Why can't I use Cash Out or why is the Cash Out option not available to me?
  1. In case the odds change significantly, a market is suspended or withdrawn, the Cash Out request may not be successful. 
  2. The Cash Out option is not available when the market on which the bet was placed is not available for betting for any reason.
  3. The Cash Out option is not available for bets placed using a Free Bet.
  4. The Cash Out option is not available for bets placed on or containing selections from Virtual Sports.
  5. Novibet cannot guarantee that the Cash Out option will be available for your betting option.
  • How can I view my betting history?

You can view your betting history through your account settings here.

  • Can I cancel a bet or part of it after it has been placed and accepted?

When you place a bet online, you are solely responsible for your own account transactions. Once a transaction is completed, it cannot be modified. We take no responsibility for incomplete or double placed bets and do not accept claims regarding discrepancies between the intention and declaration for errors, omissions or double placed bets. Customers should also review transactions in the "Pending" section on our website after each session to ensure that all intended bets have been accepted. However, if you place a bet and later change your mind, you can check if the Cash Out option is available for that specific market and use it.

  • I can't bet on multiple events at once, why?

For some betting events, the 2+ markets are not supported, and some markets cannot be combined. If you are not seeing the accumulator option, please check the available betting combinations. There are combo bets, which are combinations of markets within one event, and the Bet Builder option.

  • What happens if a football match is postponed?

Matches that have not been held or have been postponed are treated as Non-Participants for settlement purposes, unless the match is scheduled and completed within 24 hours from the original kick off time. (This specific update pertains to a football match. Different rules apply for other sports, which are specified in the regulations of each sport).

  • Where can I find rules for the settlement of bets?

All rules for settling sports bets can be found here

  • Why was my bet cancelled?

The reasons a bet can be voided are listed below:

  • In the event that a bet is placed at the wrong price due to delayed 'Live' event coverage, then bets will be void
  • If there is reason to believe that a bet was placed when the outcome of the event was already known (even if only known to the person placing the bet), we reserve the right to cancel the bet
  • We also reserve the right to cancel bets even at a later time if a customer wins such a bet as a result of a technical fault or error, including but not limited to a transmission error. In such cases, the betting amount will be recredited to the player's account. However, we retain the right to consider a customer liable for any damage caused or incurred due to the fact that such a customer knowingly exploited a technical or administrative error when placing or receiving payments
  • 0% Odds Key: Repeated, conflicting or supplementary bets (bets placed on more than one selection) on 0% odds markets may be voided and any winnings thus derived will be deducted from the player's account

Casino guide

  • What is RTP - Return To Player?

It is the percentage that represents how much money is returned to players in the form of winnings out of the total amount of money being wagered.

You can find the RTP (Return to Player) of each game hosted on our website in their own menu .

The games are offered by the biggest casino providers and the only factor that affects them is luck.

The overall return of the games is measured over time, and of course, the range of return percentages for each game is determined by the relevant software testing committees.

  • What is the RTP in Casino games?

Casino games are distinguished by a high RTP that in most cases reaches 95%.

  • How can I see the casino history?

You can see the casino history for the last two days, through your account settings here

  • What are casino credits and how can I redeem them?

These are the points you have accumulated for the VIP Reward Program of 1,000$ and $80,000.

Both offers are in the casino sector.

Depending on the points you accumulate, you will also receive the corresponding amount in cash.

Each stage has the corresponding reward (you can check the stage at any time through the casino history).

  • What is RNG in Slots?

RNG stands for Random Number Generator, which is the tool used in gambling games to ensure fair play for the players, with truly random outcomes. It is a tool that generates random results and is widely used in many gambling games, from video poker to slot machines.

  • What does the RNG ensure for the player in online slots?

 Equal winning odds regardless of:

  • The time of your gameplay
  • The number of players simultaneously playing the same game 
  • The number of players who played before you
  • Other players' bets

Equal chances to win a Jackpot, regardless of how recently the previous Jackpot was awarded on the same slot. Do not be swayed by Jackpot counters. 

No difference between popular and unpopular slot machines. A slot machine favoured by many players does not necessarily mean it will return more money to you.

The slot machine does not react based on the money you wager or the money you have lost or won in previous spins. You can forget the common misconception, as the RNG is what ensures the fairness of the game.

Furthermore, the RNG makes no distinction between virtual or real money. Every spin is the same for the RNG and the result does not put the "real-or-virtual" money factor at any point in the process. 

  • What is blackjack? 

Blackjack is one of the most popular casino games played with a deck of cards. Each card in the deck (from 2 to 10) has a value equal to the number displayed on the card. Face cards always have a value of ten. An Ace can be counted as either one or eleven. The objective of the game (for each player) is to have a hand value closer to 21 than the dealer, without going over 21, as each player competes only against the dealer.

At the start of the game, each player places their bet, and the dealer deals two cards to each player, one of which is face-up and one face-down. The dealer also receives one or two cards for themselves (depending on the rules), with one card always face-up. Players can then choose to draw additional cards to get as close to 21 as possible without exceeding it, as going over 21 results in losing the hand without the dealer playing. Once all players have finished their turns, the dealer plays for themselves. The dealer will draw cards until their hand value exceeds 16, regardless of what each player has.

In other words, if a player stops at 15, and the dealer has 16, the dealer will draw another card. This means that the dealer can "bust," and the player can win, even if they initially have a lower hand value. The dealer always plays by a set rule, always drawing when their hand value is less than 16 and stopping when it's 17 or higher.

In each winning hand for the player, they receive a payout equal to their initial bet, effectively doubling their wager, except in the case of a blackjack. A player is considered to have a blackjack when their initial two cards add up to 21. This typically means having an Ace in combination with a ten, Jack, Queen, King, or a ten-value card. In this case, the player receives a payout of 3 to 2, effectively earning two and a half times their original bet.

IMPORTANT

On our website, you will find many variations of blackjack where the rules may be modified depending on the company offering the game. Detailed instructions are provided for each game.

  • How to play roulette

Roulette is a game of chance based on predicting the outcome of the spinning wheel, which has different colours and numbers.

There are many variations but the most popular is European roulette.

To play roulette, you need to place a bet on a single number, a series of numbers, a color, or a combination of choices (36 red and black numbers plus 0). Then, you place your bet on the corresponding section of the roulette table.

Once you've placed your bet, the croupier will spin the wheel and release a ball. The result of the wheel's spin will determine the winners and losers.

  • How Live Dealer Casino Games Work?

Casino games with live dealers represent the latest innovations in online gaming technology. They combine advanced live streaming video with extensive internet coverage, bringing live casino games directly to your computer or mobile screen in real-time. The sensation of playing a real live casino game, complete with a real dealer at the table, actual cards and chips, real roulette wheels, and, of course, live and elegant dealers, is irreplaceable at Novibet. All these elements are created in professional studios, providing the feeling of a real live casino experience. The action is captured live and in real-time, broadcast directly to Novibet's platform for live dealer casino games. To legally play any live casino game, simply click on the Live Casino option and browse the tables. It's truly as easy as visiting a legal top live casino from the comfort of your own home or even while on the go, anywhere in your country.

  • What game types can I play in a live casino?

In our Live Casino, you will find options such as Live Blackjack, Live Roulette, Live Baccarat, Live Video Games and Live Poker.

  • What are the minimum bets in Live Casino?

There is no fixed minimum and maximum bet for each game in the Live Casino. Betting limits are determined by the game provider and the bookmakers themselves. The limits on the most popular live casino games are as follows:

Blackjack: Minimum bet of $500, maximum bet of $10,000,000

Baccarat: Minimum bet of $100, maximum bet of $10,000,000

Roulette: Minimum bet of $50, maximum bet of $10,000,000

Poker: Minimum bet of $200, maximum bet of $10,000,000

Contests: Minimum bet of $50, maximum bet of $10,000,000

On each game’s page, you will find detailed tables with the minimum and maximum allowed bets. These limits may be subject to change upon request.

  • What happens in the live casino in case of connection interruption or other technical problem?

Bets are settled according to the outcome of the game regardless of whether a player experiences technical issues during the course of the game. In the event of a loss of connection, game termination, or other technical problems, bets are not considered void, and winnings are credited to your account in case of a win. You can check the result based on the game's history, which you will find on the game's page. The company reserves the right to cancel the session if it deems it necessary due to a serious technical issue.

GDPR 

  • What is personal data?

The term personal data refers to information about individuals, such as their full name, postal address, e-mail address, telephone number, etc., that identifies or can identify you

  • What is Personal Data Processing?

Any action or series of actions carried out, with or without the use of automated means, on personal data or sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation, or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, or combination, restriction, erasure, or destruction.

  • Is my Data secure?

At Novibet, we use the Thawte SSL Certificate, one of the largest companies in the field, to encrypt the data you send us and ensure the security and protection of your personal information.

The processing of your Data is allowed only by authorised personnel, employees, and collaborators solely for the purposes mentioned above.

We have taken the necessary and appropriate organizational and technical measures to protect your Data from any form of accidental or unlawful processing, both at the physical level and in terms of logical security (e.g., physical security procedures, access restriction to data, computer system/software protection).

In addition, we use the reCAPTCHA service, which protects our website from spam and automated abuse. reCAPTCHA operates by collecting data on hardware and software equipment, such as device and application data, and sending this data to Google for analysis. The information collected will be used for general security purposes. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Use.

  • Whιch Data do we collect?
  • Personal identifiers (name, surname, residential address, date of birth)
  • Contact details (phone, landline and mobile, email)
  • Tax identifiers, (VAT, Identity Card Number)
  • Financial information (debit/credit card details)
  • Connection information (IP) and location data
  • Communication record (telephone / electronic etc.) with the Customer Service Department,
  • Games of chance activity,
  • Activity related to the way you play

 

  • For what purpose do we process your data?

The processing of your data serves the following purposes:

  • Completing your connection to our website and verifying your identification and contact details,
  • Managing your account and processing transactions on our platform, managing the customer service department for inquires, questions, clarifications and complaints,
  • Verifying your banking account details,
  • Conducting checks to prevent crimes (e.g., money laundering from illegal activities) and informing the competent Regulatory Authorities about games of chance,
  • Providing you with information about our products, campaigns and newsletters,
  • Ensuring the quality and continuous improvement of our services.

These measures are reviewed and modified when deemed necessary.

  • How can I exercise my rights?

For any question or request, please do not hesitate to contact us through the following service channels. If you wish to contact us exclusively regarding the processing of your data, you can send an email to the Data Protection Officer at [email protected]. The Data Protection Officer acts as an intermediary between our company and our customers and oversees all compliance actions of our company.

  • When will I receive a response to my request?

We respond to Player Requests within (1) month from the time we receive the request.

Bonus/Offers

General Information

  • First Deposit Bonus

Sportsbook

We are greeting all our new customers with a 100% bonus up to $200.000

Casino

We are greeting all our new customers with a 100% up to $200.000 Welcome Bonus + 50 Free Spins on Book of Dead

  • What is the promo code and how can I use it?

The promo code is a deposit offer that users receive at regular intervals based on their activity or as part of a promotional campaign (all promo codes have an expiration date).

Once the promo code (next deposit bonus) becomes available, you can use it by going to the 'deposit' section and selecting the available offer or during your registration by entering it in the promo code field.

Promo codes can translate in free bets, free spins, or cash with turnover requirements.

  • How can I see the terms and conditions of the promo code?

The moment you make a deposit and choose the promo code, the terms and conditions will be displayed to you.

  • Where can I see the available offers at Novibet?

All Novibet sports betting offers can be found here

Casino offers can be found here

 

BONUS

  • When do I receive a Bonus?

Bonuses are credited by the promotions department at regular intervals based on a schedule and your gaming activity.

Of course, as soon as a new offer becomes available for your account, you will receive corresponding notifications via email or messages (Inbox).

BET OFFERS

  • What is a free bet?

A free bet is a betting voucher that you can use exclusively on a single bet or an accumulator/parlay bet. Free bets cannot be used for any other types of bets, such as system bets.

  • Why didn't I receive the full amount from my bet when using a free bet?

Winnings resulting from free bets are calculated as the total return amount minus the bet amount (including the number of free bets placed). Therefore, the value of Free Bets is not included nor can it be assumed as part of the profits that may be derived from placing them. For example, if you place a free bet worth $200 on a bet with an odds of 3, in case you win the bet, $400 will be credited to your account, calculated as follows: (free bet value )*( result) - (free bet value) = (net winnings).

  • When does my free bet expire?

A free bet expires if it is not used within 7 days from the day it is credited to your account unless stated otherwise.

  • Can I use my free bet in the casino?

No, the free bet is for sports betting only and cannot be converted into cash to be used in the casino.

  • Where can I see my available free bet?

When you have an available free bet, an icon with a gift box will appear on your bet slip, and you can see it displayed in your bet slip.

  • What is the Super Bet offer on a bet?

When there is an indication of SO (Super Odds) in a betting match it means that the specific market is available without commission for the company. This is about specific games and markets and betting before the games start.

CASINO OFFERS

  • What are free spins, and when do I receive them?

Free spins are free spins that Novibet offers on specific Casino games (Slots) and are available for a limited duration as mentioned in the offer. You will receive these free spins directly in your account.

  • What are golden chips and when do I receive them?

Golden chips are free chips that Novibet offers to players for participating in live casino games. If you win using golden chips, the amount won is subtracted.

  • What is the gift wheel?

The Giftwheel is a Novibet promotion that offers you daily prizes. You can spin the wheel once a day and win prizes.

  • What can I win on the Giftwheel?

By spinning the Giftwheel, players can win one of the following random prizes:

  1. Free spins with no deposit required.
  2. Free spins as part of a bonus on your next deposit.
  3. A voucher to play at the casino.
  4. Free bet

Once won, each prize from the Gift Wheel will be credited to the player’s account within 24 hours. The 24-hour period begins from the moment the prize is awarded to the player after spinning the Gift Wheel.

Each player is entitled to one spin per day on the Gift Wheel during the promotional period.

You can view the terms and conditions by clicking here

RESPONSIBLE GAMBLING

  • What is Responsible Gambling?

Novibet is committed to promoting responsible gambling as well as raising awareness about problem gambling and improving prevention, intervention and treatments. Novibet's Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and promoting responsible gambling practices.
We believe it is our responsibility to our customers to ensure they enjoy their betting experience while being fully aware of the social and financial harms related to problem gambling.
To assist our players in responsible gaming, we ensure that all our staff receive responsible gaming awareness. Contact our customer service team if you need more information or assistance.

 

  • How to maintain control of your gambling activity?

While most players gamble within their financial means, for some, it can be more challenging. To maintain control of your gambling habits, keep the following points in mind:

  • Gambling should be done in moderation and viewed as a form of entertainment, not a way to make money. 
  • Avoid chasing your losses
  • Only gamble with money you can afford to lose
  • Keep track of the time you spend gambling and the amount of money you spend

Below you will find the tools you can use to stay in control and manage your betting activity.

 

Limits and Self-Exclusion set by player

Limits

You can set a daily, weekly and/or monthly deposit limit on your account either via your account settings or by contacting the Customer Support team.

In order to do so, you simply have to enter a limit of your choice at the equivalent field, your password and then press “Save”. For no deposit limit, the equivalent field should be blank.

For the purposes of deposit limit, a day is defined as the twenty-four-hour periods, reckoned from one midnight to the next (for instance Monday, from 00:00 (GMT+0) to 23:59 (GMT+0)). Week extends from Monday 00:00 (GMT+0) to Sunday 23:59 (GMT+0), and month extends from the first day of the calendar month until the last day of the same month (for instance March, from 1st March 00:00 (GMT+0) to 31st March 23:59 (GMT+0)).

You are able to reduce deposit limits at any time through your account settings or by contacting the Customer Support team. Reductions in deposit limits are undertaken immediately (via your account settings) and within 24 hours (by contacting customer support).

You may request to increase or terminate your deposit limit. You must reconfirm the acceptance of the increase through your account settings 7 days after your request. The increase will be actioned upon confirmation.

Additionally, a registered client may request via e-mail at [email protected]

  • a weekly loss limit in Sportsbook (for the purposes of loss limit, week extends from Monday 00:00 to Sunday 23:59 GMT+0). Clients may request to reduce their loss limit at any time. Clients may request to increase their loss limits or to terminate their loss limit, 7 days after their last loss limit request.
  • a weekly stake limit in Sportsbook (for the purposes of stake limit, week extends from Monday 00:00 to Sunday 23:59 GMT+0). Clients may request to reduce their stake limit at any time. Clients may request to increase their stake limits or to terminate their stake limit, 7 days after their last stake limit request.
  • an exclusion from Casino products (Casino, Live Casino) for a predefined period of time (24 hours, 7 days or 3 months).

 

Time-Out 

If you wish to take a total break from all gaming activity, a ‘Time-Out’ period can be requested either from your personal settings section of your account or by contacting the Customer Support team via:

You can request a Time-Out for a period of 24 hours, 7 days, 30 days or 6 weeks.

During this period your online account that you hold with us will not be available. It will not be possible to reactivate your account until the end of your chosen time span. The Time-Out will be automatically removed at the end of the selected period.

While the Time-Out is in place, we will do our best in order not to send you any marketing material although this may not prevent you from receiving any material which has already been dispatched.

Self Exclusion

Self-exclusion is a formal process whereby you request us to prevent you from being able to access your account for 6 months, 1 year, 2 years, 5 years or lifetime. You can self-exclude either from your personal settings section of your account or by contacting the Customer Support team via:

The self-exclusion period can be extended anytime for a minimum period of at least 6 months.

Under such an agreement, your account will be deactivated immediately and your online account that you hold with us will not be available. Once you self-exclude, we cannot reverse this process for any reason and you may not apply to open new account.

During this period, we will do our best in order not to send you any marketing material.

Please note however, that while your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being dispatched. We would ask you to please disregard any such material received accordingly.

Once the self-exclusion period has expired, your account will remain closed unless you contact us by telephone to reactivate (no other method of contact is permitted for this purpose). Once a reactivation request has been received, we provide you with a further 24 hours ‘cooling off’ period.

Our self-exclusion facility involves a joint commitment between Logflex MT Limited and you. We will take reasonable steps to prevent you re-opening your account or opening a new account but you must not attempt to re-open your account or to try and open new accounts. We shall not be liable if you circumvent our self-exclusion procedures and continue to use our services.

Please note that you should also self-exclude from all other operators you may have open online accounts.

Playtime reminder

You are able to set a frequency at which you will receive and see on the screen a playtime reminder within gambling session.

You are offered the option to set a playtime reminder on your account at a frequency of your choice at 30, 45, 60 or 120 minutes. Upon reaching, for example, the 30 minute mark our system will advise you that 30 minutes has elapsed since your session began. At this point you can request to continue gambling or set another time limit.

Please note that a playtime reminder is set by default at 30’ minutes upon your registration.

All playtime reminders offer you the option to exit the gambling session e.g. log out and provide a link to your account history.

You cannot proceed to gamble further until the playtime reminder has been acknowledged.

Disable the ability to cancel your withdrawal

At any time, you can disable the ability to cancel your withdrawals by selecting "I do not want to cancel my withdrawals".

Once you deactivate it, the ability to reactivate it will be available again in one week.

  • How do I know if I have a gambling problem or not?
  • Does gambling prevent you from going to work or attending your studies? 
  • Do you gamble to pass the time or escape from boredom? 
  • Have you been gambling alone for long periods? 
  • Have you received criticism from others for your gambling? 
  • Has gambling caused you to lose interest in your family, friends, or hobbies? 
  • Have you ever lied to cover up the amount of money or time you spend gambling? 
  • Have you lied, stolen, or borrowed to maintain your gambling habits? 
  • Are you hesitant to spend money on anything other than gambling? 
  • Do you continue gambling until you've lost all your money? 
  • Do you feel the need to win back your losses immediately after losing? 
  • Do arguments, frustrations, or disappointments make you want to gamble more? 
  • Does your gambling activity lead to depression or even suicidal tendencies? 

The more questions that you answer 'yes' to, the more likely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organizations detailed below.

GamCare Forum (Problem Gambling Support) available at https://www.gamcare.org.uk/get-support/

Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org/ga.

Gambling Therapy provides support and counseling for anyone adversely affected by gambling. Its site can be accessed at: www.gamblingtherapy.org.

  • What is the age limit for using the page?

It is illegal for anyone under the age of 18 to open an account or engage in gambling activities on Novibet. Novibet takes this matter very seriously and conducts age verification checks on all customers using payment methods available to individuals under 18.

  • How can I change deposit limits?

You can modify or set your deposit limits through your account settings here

The limit reduction takes place immediately.In order to increase or remove the limits, it will take 7 days and then confirmation through the limit change field.